Last updated: August 19, 2021.
Issue: When users launch Class they can receive the error message “You are Offline. Please check your internet connection and try again.”
Workaround: The Google Workspace Administrator needs to confirm that users have access to the Google Play Store enabled so that Class can successfully connect. Installing the Class app without allowing Play Store access won’t allow the app to connect.
Please watch this video to learn more about securing data with Google Play and Chrome.
Contact our Support Team
If you are an instructor or student, please contact your organization’s help desk for support with Class.
Your organization’s Class administrators may reach out to Class Support for further assistance.
Support Number: 888-975-1112 | 24/7 End-user support | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide