Knowledge Base

Class: Error when trying to create a new Class

Last updated: November 3rd, 2021.

Platform: Class

Version: All

Issue: You receive an error message when creating a new Class.


  1. If your organization has passcode restrictions, this may prevent the class from creating successfully. You can change your organization’s passcode requirements or manually create acceptable ones. You can also create a class without changing the passcode from the Class auto-generated one.

  2. Make sure that all Class configuration options are selected:

    1. Class name

    2. Organization name

    3. Start and end Time

    4. Day(s) of the Week

    5. Start and end Date

  3. Log out and log back in if you are stuck on a loading screen while creating a class.

  4. If you are still having issues, please submit a support case.

Contact our Support Team

If you are an instructor or student, please contact your organization’s help desk for support with Class.
Your organization’s Class administrators may reach out to Class Support for further assistance.

Open a Support CaseEmail Support Team

Support Number: 888-975-1112 | 24/7 End-user support  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
Class Support Services Guide