Knowledge Base

Class: Instructor signing in as a Learner

Last updated: April 15th, 2022.

Platform: Class

Version: All

Issue: When an instructor signs into Class, they are presented with a learner homepage. The options to “Create a Class” and “Start Office Hours” are not present.


  1. Log out and back into Class.

  2. Confirm with your admin that you have been added to the Class Admin Portal and confirm you are using the same email account listed.

  3. Clear the Class cache and try logging in again.

  4. If you are still having issues, please submit a support case.

Contact our Support Team

If you are an instructor or student, please contact your organization’s help desk for support with Class.
Your organization’s Class administrators may reach out to Class Support for further assistance.

Open a Support CaseEmail Support Team

Support Number: 888-975-1112 | 24/7 End-user support  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
Class Support Services Guide