Knowledge Base
Last updated: October 19th, 2021.
Platform: Class
Version: All
Issue: Our app was recently approved by the Zoom Marketplace. Since the app was fully approved, it requires Zoom admins to reauthorize the app and preauthorize it for their users. You can find the request for authorization here –App Marketplace or when you launch the app and sign in.
Notes: If the app is not reauthorized, students and other instructors will see a message informing them that they cannot authorize the app as it requires pre-approval by the admin.
Contact our Support Team
If you are an instructor or student, please contact your organization’s help desk for support with Class.
Your organization’s Class administrators may reach out to Class Support for further assistance.
Support Number: 888-975-1112 | 24/7 End-user support | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide