Knowledge Base

Class: Unable to Login Using Google Account

Last updated: October 25th, 2021.

Platform: Class

Version:  All

Issue: iOS users are no longer able to log in using a Google account.

Workaround:

You will need to create a password for your Zoom account that is tied to Google.

This will allow you to use the Zoom sign-in as an alternative to signing in via Google.

To do this:

  1. Sign out of your existing Zoom account.

  2. Go to the Zoom sign-up page.

  3. Enter your date of birth for verification.

  4. Enter the email address that matches your Google login.

  5. Click Sign Up.
    You will receive an email with sign-up instructions; click Activate Account.

  6. Enter your desired password twice.

  7. Click Continue.

  8. Click Go to My Account.

  9. This will take you to the Profile page of the existing Zoom account. By Linked Accounts, it should now display your Google, Facebook, and/or SSO accounts, indicating that you can log in with the same email address and password.

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