Knowledge Base

Class: Users are Automatically Removed from the Class for Zoom Teachers group

Last updated: October 18th, 2021.

Platform: Class

Issue:

Users are automatically removed from the Class for Zoom Teachers group

Workaround:

You must add an exception for the Class for Zoom Teachers group in your SAML Mapping.

To do this:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, select Advanced then Single Sign-On.
  3. Select SAML Response Mapping.
  4. Scroll down to the SAML Advanced Information Mapping section.
  5. Select on Edit under “You can exclude users and groups to not follow the above mapping rules.” (Fig. 1)

6. Check the box for the Class for Zoom Teachers group and save. (fig.2)

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