Knowledge Base

iPad: Unable to Login Using Google Account

Last updated: October 25th, 2021.

Platform: iPad

Version:  All

Issue: iOS users are no longer able to log in using a Google account.


You will need to create a password for your Zoom account that is tied to Google.

This will allow you to use the Zoom sign-in as an alternative to signing in via Google.

To do this:

  1. Sign out of your existing Zoom account.

  2. Go to the Zoom sign-up page.

  3. Enter your date of birth for verification.

  4. Enter the email address that matches your Google login.

  5. Click Sign Up.
    You will receive an email with sign-up instructions; click Activate Account.

  6. Enter your desired password twice.

  7. Click Continue.

  8. Click Go to My Account.

  9. This will take you to the Profile page of the existing Zoom account. By Linked Accounts, it should now display your Google, Facebook, and/or SSO accounts, indicating that you can log in with the same email address and password.

Contact our Support Team

If you are an instructor or student, please contact your organization’s help desk for support with Class.
Your organization’s Class administrators may reach out to Class Support for further assistance.

Open a Support CaseEmail Support Team

Support Number: 888-975-1112 | 24/7 End-user support  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
Class Support Services Guide