Class: LTI Error Messaging Knowledge Hub

Last updated: June 2nd, 2022.

Platform: Class

Version: All

Issue:

These tables describe the possible failure cases from an LTI course launch request. The error codes increase by order in which they occur in processing the course launch request.

Error Code

Error Name

Cause

Solution

1001

FAILED_IMSLTI_VALIDATION

The request did not pass the IMSLTI validator.

Verify that the request being made to our system has correct information (such as oauth_signature, oauth_client_consumer_key).

1002

LTI_CREDENTIALS_NOT_FOUND

LTI integration credentials were not found in our database.

Check if you either haven’t made an LTI credential yet or copied the data setting up your integration into LMS incorrectly.

1003

FAILED_TO_GET_LTI_CREDENTIALS

Something went wrong in getting LTI credentials from the database. There could still be a record, but the request for that record failed.

Try again. If that fails reach out to product support.

1004

EMAIL_ATTRIBUTE_NAME_NOT_IN_REQUEST

Email attribute name was included in credential creation, but was not found in the launch request

You need to add your email attribute name to custom fields in your LMS integration settings

1005

COURSE_ID_ATTRIBUTE_NAME_NOT_IN_REQUEST

Course ID attribute name was included in credential creation, but was not found in the launch request

You need to add your course ID attribute name to custom fields in your LMS integration settings

1006

INVALID_USER_EMAIL

The request’s email value was undefined.

Check to see what email you are using and if you are signing in as the right person, etc.

1007

INVALID_COURSE_ID

The request’s course id value was undefined.

Check to see what is being sent as the course id (context_id).

1008

FAILED_TO_GET_ZOOM_AUTH

Something went wrong in getting user’s zoom authentication record. There could still be a record, but the request for that record failed.

Try again. If that fails reach out to product support.

1009

PRIVLEGED_ZOOM_USER_NOT_YET_AUTHORIZED

User is a privleged user (instructor/assistant). The privleged user launching this course has not yet authorized their zoom account in the app.

Try logging into the Class application with the same email. Try again. If that fails reach out to product support.

1010

FAILED_TO_GET_LTI_COURSE_LINKAGE

Something went wrong in getting LTI course linkage from the database. There could still be a record, but the request for that record failed.

Try again. If that fails reach out to product support.

1011

CLASS_NOT_YET_CREATED

User is launching as a student. The course launch request was made before a privleged user has created the class.

User needs to contact their instructor to run through this course launch process themselves before they can enter the class.

1012

FAILED_TO_GET_MEETING_DEFAULTS

Something went wrong in getting schools meeting defaults. There could still be a record, but the request for that record failed.

Try again. If that fails reach out to product support.

1013

FAILED_TO_CREATE_DEFERED_CLASSES

Something went wrong creating classes or enrollments that were deferred for the instructor via API

Try again. If that fails reach out to product support.

1014

FAILED_TO_CREATE_CLASS

Something went wrong in creating the class. This could be because of their zoom access token is invalid and they tried to create a meeting.

Try again. If that fails reach out to product support.

1015

FAILED_TO_GET_OR_CREATE_LINKED_ENROLLMENT

Something went wrong in getting or creating enrollment for the class.

Try again. If that fails reach out to product support.

1337

ZOOM_AUTHENTICATION_ERROR

Instructors will try to edit class details from the LMS but have not yet logged into Zoom through Class or the Admin panel.

Log into the Class app to adjust the Class details. If you are still unable to edit Class details, open a new tab, go to the Admin Portal, and sign in. If you are not an admin, you will get a 403 error. Please then go back to the LMS page, refresh, and attempt to edit class details. If that fails reach out to product support.

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