Knowledge Base

Class: Roster Email isn’t Delivered to Users’ Inbox

Last updated: August 12, 2021.

Platform: Class

Version: 1.0.0

Issue: When you add users to the Class roster, an automated email with the subject “You’ve been invited to join a class!” will be sent out. If the invited users don’t see this email in their inbox, first have them check the spam folder to ensure it did not end up there.

If the email is not in the spam folder, this means that your institution’s email security might be blocking or preventing this email from being delivered.

Workaround: To resolve the issue, reach out to your email administrator and ask that all emails sent from are whitelisted.

Once this has been completed, test again by adding a user to a class roster and confirm the email is now being delivered.

Contact our Support Team

If you are an instructor or student, please contact your organization’s help desk for support with Class.
Your organization’s Class administrators may reach out to Class Support for further assistance.

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