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Knowledge Base

Class: Roster Email isn’t Delivered to Users’ Inbox

Last updated: March 15th, 2023.

Platform: Class

Version: All

Issue: When you add users to the Class roster, an automated email with the subject “You’ve been invited to join a class!” will be sent out. If the invited users don’t see this email in their inbox, first have them check the spam folder to ensure it did not end up there.

If the email is not in the spam folder, this could mean 1 of 3 things.


1. It could mean that the setting for invite emails was toggled off when the new users were added to the Class roster.  Before inviting new users, make sure the setting for “Send Email on Invite” is toggled on.  *This setting can also be controlled at the admin level, enabled or disabled in the Class Admin Portal.


2. It could mean that your institution’s email security might be blocking or preventing this email from being delivered.

To resolve the issue, reach out to your email administrator and ask that all emails sent from be whitelisted.

Once this has been completed, test again by adding a user to a class roster and confirm if the email is now being delivered.


3. It could mean that the instructor has not authorized the Class application within their Zoom marketplace under their installed apps. Visit the knowledge base article for step-by-step instructions on how to do that.

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