Knowledge Base

Class: Unable to Join a Class

Last updated: August 12, 2021.

Platform: Mac, Windows, iOS, Android, Class

Version: All

If you are unable to join a class by entering in the Meeting ID/ Password, this could be due to an administrative setting on the Zoom side. There is an authentication option that can be enabled that requires users to be logged into a Zoom account or have the same email domain to join a session.

Below is a screenshot of this setting:

To successfully join Classes with this security setting:

  • Sign into Class and join via the class schedule or

  • Refer back to the Class email invite and join by selecting “Launch in Class”

Contact our Support Team

If you are an instructor or student, please contact your organization’s help desk for support with Class.
Your organization’s Class administrators may reach out to Class Support for further assistance.

Open a Support CaseEmail Support Team

Support Number: 888-975-1112 | 24/7 End-user support  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
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