Knowledge Base

Class: Unable to Join a Class

Last updated: August 12, 2021.

Platform: Mac, Windows, iOS, Android, Class

Version: All

If you are unable to join a class by entering in the Meeting ID/ Password, this could be due to an administrative setting on the Zoom side. There is an authentication option that can be enabled that requires users to be logged into a Zoom account or have the same email domain to join a session.

Below is a screenshot of this setting:

To successfully join Classes with this security setting:

  • Sign into Class and join via the class schedule or

  • Refer back to the Class email invite and join by selecting “Launch in Class”

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