Last updated: September 30, 2021.
How To: In order to gather more data about issues that are occurring, we require the debug logs from your device. To gather this information, follow these steps below:
- Click on your Windows start menu or search icon and type %appdata%
- Go into the Class Technologies, Inc folder
- Go into the Logs folder
- Copy both the ClassLog.log and ZoomApiLog.log files
- Upload both files when submitting your case. Please include the date and time frame of when the issue occurred
Notes: Some older logs may be archived to ensure the most up-to-date logs are in the main Logs folder. You can find the older logs in the “Archive” folder which is located in the Logs folder.
Contact our Support Team
If you are an instructor or student, please contact your organization’s help desk for support with Class.
Your organization’s Class administrators may reach out to Class Support for further assistance.
Support Number: 888-975-1112 | 24/7 End-user support | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide