Last updated: November 4th, 2021.
Issue: Some mid-range and lower-end Windows machines are unable to display the MAX amount of Videos Per Screen due to having limited resources. It is recommended to only use the MAX option if your device has at least 8 Cores and 16GB of RAM. Please note, if you are running multiple programs, this will use up your resources as well.
Workaround: If Class is experiencing issues displaying video or your device is lagging, please reduce the amount of Videos Per Screen in the “View” setting at the top right of the Class application.
Notes: Higher-end devices that have Intel Core i7/i9 processors or AMD Ryzen 9 processors along with 16GB+ of RAM should have no issue running MAX Videos Per Screen.
There are multiple ways to check your system’s current usage to see if you are running into an issue with the available resources. To bring up the Task Manager press CTRL+SHIFT+ESC, this will open it immediately. You can also right-click on the Task Bar at the bottom and select “Task Manager” from the menu, or you can press CTRL+ALT+DEL and select “Task Manager” from the list of options.
If you are seeing high levels of CPU and Memory usage, consider reducing the Videos Per Screen.
Contact our Support Team
If you are an instructor or student, please contact your organization’s help desk for support with Class.
Your organization’s Class administrators may reach out to Class Support for further assistance.
Support Number: 888-975-1112 | 24/7 End-user support | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide