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Release Notes

Version 2.9 — December XX, 2022


This release includes several updates intended to improve the in-session user experience, some additional tools for admin users, updates to the product support tools, and various bug fixes.

The SDK version as of this release is 5.11.10.


  • Admin users can now view basic information on scheduled Classes from the admin portal via the “Classes” page
  • Improved performance for users with apostrophes in their usernames
  • Screen Recording sessions will now be stopped when a Breakout Room session is started in order to preserve the integrity of session recordings; host users will prompted to restart recording when rejoining the main session
  • Users will now be shown notifications in cases where they have suboptimal bandwidth or device CPU and prompted to enable “performance mode” to improve their in-session experience
  • Users now have the ability to collapse the Front of Class region of the app to increase the visible area of screen share and activity tabs
  • Several UI enhancements have been made to the Class Health Check tool and the performance statistics will now update in real-time

Bug Fixes

  • Fixed an issue where users joining Class sessions or Breakout Rooms after screen sharing has started would not see the Screen Share tab
  • Resolved an issue where the Class attendance tool intermittently fails to record leave time for participants when the Class session ends before users leave
  • Resolved an issue where host/co-host labels disappear when Breakout Rooms are launched
  • Resolved an issue that was preventing the Class LTI tool from loading

Known Issues

  • Additional USB cameras are not always detected
  • Certain devices on Android 11 may not be able to screen-share with more secure apps in the background (ex: banking applications)
  • Intermittently, the Class App is freezing for Chromebook students
  • Issues with the calendar in Class schedule tab when selecting classes on later days of the month
  • Class name appears in meeting description field of meeting info panel
  • Newly rostered students don’t show up in drop-down when verifying user as existing student
  • Sidebar and gallery reactions inconsistent
  • “Delete” available for courses created by other instructors, not available for own courses
  • Whiteboard Actions > Copy only works one time on an object
  • More than one of the same Whiteboard image (PNG) does not persist when switching between whiteboard pages
  • Android students are intermittently unable to annotate on others’ screens and their screens
  • Messages sent by Chromebook users in breakout room chat are not always seen by other users
  • Issues with chat not navigating the user to the newest message
Breakout Rooms:
  • Occasionally, the Class App crashes when users join Breakout Rooms
  • Chromebook users’ screens are not always visible in the All Breakout Rooms tab
  • Automatically / manually assigned chromebook users don’t have access to breakout room chat 
  • Some Chromebook users see other users as unverified when they’re returning from Breakout Rooms
  • Intermittent issues with the “more” button in breakout rooms being unresponsive on the sidebar
  • Issues with duplicate users showing as unverified when using breakout rooms
  • Issues with users getting unverified when joining and leaving a breakout room
  • Issue where the Host/Co-Host labels in the Participant list disappear when breakout rooms are launched
  • Issue where chats missing from Breakout, but available in “All Messages”
  • No messaging in Class app for underpowered computers trying to use background images
Teaching Tools:
  • Some Chromebook users see other users as unverified when they’re returning from Breakout Rooms 
  • XML Error in Agenda when opening demo class as Corporate Instructor
  • Organizations that block google on their network are not able to open and view any shared files
  • Issues adding whiteboard pages, where the page numbers do not increment as expected
  • Intermittently, whiteboard presenter mode is not centered on presenters’ drawing
  • User unable to enable WebGL on Chromebooks using the Browse the Web feature

Zoom users

  • Sometimes users can still join Class with Zoom despite the setting being disabled in the admin portal
  • Messages sent from Zoom chat are not displayed in the Class chat
  • Zoom users see a blank page when instructor launches Browse the Web and Survey
  • Issues with Zoom users and verification, including when they select a link from their chat
  • Issue with Participant list displaying the sidebar icon for zoom users who have closed it
  • Issues where Zoom users do not appear in the All Breakout Rooms tab
  • Issues where two links to the sidebar are sent to participants joining from the sidebar
  • Issues with Zoom users becoming unverified after opening the sidebar link
  • Issues with LTI verification not properly parsing the username

Contact our Support Team

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