Overview
This release includes several updates intended to improve the in-session user experience, some additional tools for admin users, updates to the product support tools, and various bug fixes.
The SDK version as of this release is 5.11.10.
Enhancements
- Admin users can now view basic information on scheduled Classes from the admin portal via the “Classes” page
- Improved performance for users with apostrophes in their usernames
- Screen Recording sessions will now be stopped when a Breakout Room session is started in order to preserve the integrity of session recordings; host users will prompted to restart recording when rejoining the main session
- Users will now be shown notifications in cases where they have suboptimal bandwidth or device CPU and prompted to enable “performance mode” to improve their in-session experience
- Users now have the ability to collapse the Front of Class region of the app to increase the visible area of screen share and activity tabs
- Several UI enhancements have been made to the Class Health Check tool and the performance statistics will now update in real-time
Bug Fixes
- Fixed an issue where users joining Class sessions or Breakout Rooms after screen sharing has started would not see the Screen Share tab
- Resolved an issue where the Class attendance tool intermittently fails to record leave time for participants when the Class session ends before users leave
- Resolved an issue where host/co-host labels disappear when Breakout Rooms are launched
- Resolved an issue that was preventing the Class LTI tool from loading
Known Issues
General:
- Additional USB cameras are not always detected
- Certain devices on Android 11 may not be able to screen-share with more secure apps in the background (ex: banking applications)
- Intermittently, the Class App is freezing for Chromebook students
- Issues with the calendar in Class schedule tab when selecting classes on later days of the month
- Class name appears in meeting description field of meeting info panel
- Newly rostered students don’t show up in drop-down when verifying user as existing student
- Sidebar and gallery reactions inconsistent
- “Delete” available for courses created by other instructors, not available for own courses
- Whiteboard Actions > Copy only works one time on an object
- More than one of the same Whiteboard image (PNG) does not persist when switching between whiteboard pages
Annotation:
- Android students are intermittently unable to annotate on others’ screens and their screens
Chat:
- Messages sent by Chromebook users in breakout room chat are not always seen by other users
- Issues with chat not navigating the user to the newest message
Breakout Rooms:
- Occasionally, the Class App crashes when users join Breakout Rooms
- Chromebook users’ screens are not always visible in the All Breakout Rooms tab
- Automatically / manually assigned chromebook users don’t have access to breakout room chat
- Some Chromebook users see other users as unverified when they’re returning from Breakout Rooms
- Intermittent issues with the “more” button in breakout rooms being unresponsive on the sidebar
- Issues with duplicate users showing as unverified when using breakout rooms
- Issues with users getting unverified when joining and leaving a breakout room
- Issue where the Host/Co-Host labels in the Participant list disappear when breakout rooms are launched
- Issue where chats missing from Breakout, but available in “All Messages”
- No messaging in Class app for underpowered computers trying to use background images
Teaching Tools:
- Some Chromebook users see other users as unverified when they’re returning from Breakout Rooms
- XML Error in Agenda when opening demo class as Corporate Instructor
- Organizations that block google on their network are not able to open and view any shared files
- Issues adding whiteboard pages, where the page numbers do not increment as expected
- Intermittently, whiteboard presenter mode is not centered on presenters’ drawing
- User unable to enable WebGL on Chromebooks using the Browse the Web feature
Zoom users
- Sometimes users can still join Class with Zoom despite the setting being disabled in the admin portal
- Messages sent from Zoom chat are not displayed in the Class chat
- Zoom users see a blank page when instructor launches Browse the Web and Survey
- Issues with Zoom users and verification, including when they select a link from their chat
- Issue with Participant list displaying the sidebar icon for zoom users who have closed it
- Issues where Zoom users do not appear in the All Breakout Rooms tab
- Issues where two links to the sidebar are sent to participants joining from the sidebar
- Issues with Zoom users becoming unverified after opening the sidebar link
LTI
- Issues with LTI verification not properly parsing the username
Contact our Support Team
Hours: Monday – Friday 9 am – 5 pm ET/CT/MT/PT | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide