Last updated: May 5, 2023.
Below is the workflow that instructors will follow to log in to Class for the first time. All instructors must have a Zoom account in order for Class to work. Click here to find software and hardware requirements.
Note: If .NET Framework 4.8 is not installed on your device, your system will prompt you to install the software. Please refer to the knowledge base article on this process. Also, you must have admin access and the ability to install third-party apps.
1.
Upon the first time loading Class, you will be prompted with a Join a Class button and a Sign in Button. Select Sign in.
2.
Next, the instructor will be asked to select their authentication mode. Regardless of the authentication mode that is used, it is critical that an instructor signs in with the same account that has been added to the admin group. Instructors should contact their organization’s technical support team if they have questions about which account should be used to sign in.
3.
Class will request access to the instructor’s Zoom account. This is required in order for instructors to be able to create classes and be set as the host of class sessions.
4.
The instructor will be brought to the Class home screen and the sign-in flow is complete.
Troubleshooting Installation Issues
The Class Windows installer automatically installs any required Microsoft libraries that may be missing from your computer and will prompt you if further action is needed. However, there are some rare cases where the Microsoft libraries cannot be automatically installed or updated, resulting in an error. Please refer to the troubleshooting articles below for steps to resolve these errors:
Last updated: May 5, 2023.
Below is the workflow Learners will follow to log in to Class for the first time. A Zoom account is not required for a Learner to access Class.
Note: If .NET Framework 4.8 is not installed on your device, your system will prompt you to install the software. Please refer to the knowledge base article on this process. Also, you must have admin access and the ability to install third-party apps.
1.
The learner will receive a download link from their instructor. This link will direct users to a custom installation page that can be used to download the app.
2.
Once the application has been downloaded, users can launch the app and join classes based on adding the Zoom meeting ID and passcode.
3.
Learners can also log in using the Zoom account that their institution has provided for them in order to access the application home screen. The home screen provides access to the Class Schedule, which allows users to see all the classes that they have been invited to join.
Troubleshooting Installation Issues
The Class Windows installer automatically installs any required Microsoft libraries that may be missing from your computer and will prompt you if further action is needed. However, there are some rare cases where the Microsoft libraries cannot be automatically installed or updated, resulting in an error. Please refer to the troubleshooting articles below for steps to resolve these errors:
Last updated: July 15, 2022.
The Class application in Windows will automatically check for software updates when the application is opened. If an update is available a window will appear saying “A new version of Class is available!” Class recommends always updating to the latest version of the application.
When you are on the current version and select Check for Updates, you will receive a message saying “You are on the current version. Nothing to do, you are up to date!”. Select OK to return back to the homescreen.
Last updated: July 15, 2022.
For Account Administrators: Removing Class from Your Organization’s Zoom Account
Removing the Class application from your Zoom account ensures that no new classes can be created or activated by users of the desktop products.
- To remove the application, simply log in with your Zoom account credentials at the following URL: https://marketplace.zoom.us/.
- Once here, navigate to Added Apps in the left-hand navigation menu and select Remove for the Class application and Class For Administrators.
For Users: Removing Class from your Windows Device
Uninstalling Class from your device is done in the same way as other applications:
- Click the Windows button or key on your keyboard.
- Type/Search for Uninstall and select Add or Remove Programs.
- Use the search bar to find Class or scroll through the list of programs
- Select the Class app, click the ellipsis, and select Uninstall.
Last updated: July 15, 2022.
MSI is a file extension that applies to database files used by the Microsoft Windows Installer (MSI).
For Class MSI information, please check out our admin guide here.
Contact our Support Team
Support Number: 888-975-1112 | 24/7 End-user support | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide