Knowledge Base
Last updated: November 3rd, 2021.
Platform: Class
Version: All
Issue: You receive an error message when creating a new Class.
Workaround:
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If your organization has passcode restrictions, this may prevent the class from creating successfully. You can change your organization’s passcode requirements or manually create acceptable ones. You can also create a class without changing the passcode from the Class auto-generated one.
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Make sure that all Class configuration options are selected:
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Class name
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Organization name
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Start and end Time
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Day(s) of the Week
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Start and end Date
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Log out and log back in if you are stuck on a loading screen while creating a class.
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If you are still having issues, please submit a support case.
Contact our Support Team
Support Number: 888-975-1112 | 24/7 End-user support | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide