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Class: General Troubleshooting for Audio Issues

Last updated: September 9th, 2022.

Platform: Class

Version: All


Perform general troubleshooting for audio issues

Check your device hardware

  • Check if the microphone, speakers, or headphones are plugged in and not muted.
  • Unplug the device, then plug it back in.
  • If it’s a Bluetooth device, ensure that it is turned on and connected properly.

Check audio settings

  • Make sure that the correct audio output is selected. Gear Settings -> Audio
  • Adjust the sound or volume settings.
  • Check a Class YouTube Video for audio.

Check for privacy permissions

  • Make sure that Class is allowed to use your microphone in your OS settings.
  • Make changes to Mac privacy settings to grant permission to access the microphone on your device.

Check for any audio drivers

  • Check for any audio driver updates.
  • Uninstall and reinstall any audio drivers.

Contact our Support Team

Open a Support CaseEmail Support Team

Support Number: 888-975-1112 | 24/7 End-user support  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
Class Support Services Guide