Platform: Class

Version: All

Perform general troubleshooting for audio issues

• Make sure that the latest version of Class is installed. Windows Install Guide / macOS Install Guide (see updating tab)
• Uninstall the app, then download and reinstall it. Windows Install Guide / macOS Install Guide (see uninstall tab)
• Check for any available operating system updates.
• Clear cache from the settings. Windows app / macOS app / Web app
• Restart your browser or device.

Check your device hardware

• Check if the microphone, speakers, or headphones are plugged in and not muted.
• Unplug the device, then plug it back in.
• If it’s a Bluetooth device, ensure that it is turned on and connected properly.

Check audio settings

• Make sure that the correct audio output is selected. Gear Settings -> Audio
• Adjust the sound or volume settings.
• Check a Class YouTube Video for audio.

Check for privacy permissions

• Make sure that Class is allowed to use your microphone in your OS settings.
• Make changes to Mac privacy settings to grant permission to access the microphone on your device.

Check for any audio drivers

• Check for any audio driver updates.
• Uninstall and reinstall any audio drivers.