Knowledge Base
Last updated: November 29th, 2021.
Platform: Class
Version: All
Issue:
Selecting “Office Hours” as an instructor on the homepage is causing the app to hang with the “Connecting to meeting…” message.
Workaround:
Class uses the PMI (Personal meeting ID) of a user’s Zoom account. Enabling your PMI for your account is necessary to utilize the Office Hours feature. To learn more about Zoom’s PMI, click here.
Contact our Support Team
Support Number: 888-975-1112 | 24/7 End-user support | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide