| Unable to launch Class |
- Ensure the Class application has been downloaded and that you are in the latest version.
- Close app and rejoin.
- Check your operating system to see compatibility.
- Uninstall and reinstall the application.
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| Learner stuck on “Waiting for Instructor to Start” message |
- Close app and rejoin.
- If joining from meeting ID and password, try to use the meeting link and vice versa.
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| Learner stuck on “Waiting to be Admitted to the Class” message |
- Instructor admits learners from Waiting Room.
- Learner closes app and rejoins.
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| Learner stuck on “Waiting for Instructor to Start” message |
- Close app and rejoin.
- If joining from meeting ID and password, try to use the meeting link and vice versa.
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| Learner does not see launched activities, screen share, or peers’ video |
- Instructor confirm the learner is verified.
- Instructor relaunches activity.
- Learner toggle from the Activity or Screen Share tab to the classroom and then back to the Activity or Screen Share tab.
- Learner leaves Class and rejoins.
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| Learner’s video panel is gray |
- Turn video off then back on.
- Make sure you toggle the correct video source.
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| Learner can hear others but others can’t hear them |
- Make sure you toggle the correct output device as Class will default to your default preferences.
- Ensure you are on the latest version of the Class application.
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| User did not receive the notification/ pop-up to join a breakout room |
It might be hidden on another screen or under another window:
- Windows: Select the Class application in the taskbar to display all Class dialogs including the invitation dialog.
- Mac: Right-click the Class app in the macOS Dock, select “Show all Windows” and the breakout room dialogue box will show up in the foreground.
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| Learner not able to screen share |
- Ensure the instructor has turned on screen sharing permissions (instructions here).
- If on macOS, enable Class to screen record via the System Preferences. Step-by-step instructions listed here.
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| Learners could hear but couldn’t see anything (blank screen) |
- Leave and rejoin Class.
- Clear Class app cache and rejoin Class.
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| Scaling issues – learner are too zoomed in |
- Make sure the display is set at 100% display scale.
- Try maximizing/minimizing the application.
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