Class: Unable to Login using LTI

Last updated: January 10th, 2023.

Platform: Class

Version: All

Issue/Functionality:

If a user’s LMS email and Zoom email are mismatched in the LMS, they will receive an error saying they are unable to login

Class login screenshot

Workaround:

To resolve this error message, you must change your default email address to the email associated with your Zoom account in Canvas. Link to Canvas documentation:

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