Class: Users with the Same Name Only Create One Roster Entry

Last updated: January 12, 2022.

Platform: Class

Version: All

Issue:

When creating or editing a roster for Class, two users with the same name will only create one roster entry, regardless of having different emails.

Workaround:

Adding a middle initial to the second user with the same name will allow a second roster spot to be created, and allow for both users to be tracked in Class. Please add the initial after the first name.

Contact our Support Team

Open a Support CaseEmail Support Team

Support Number: 888-975-1112 | 24/7 End-user support  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
Class Support Services Guide