Knowledge Base

Class: Virtual Background unavailable due to Zoom hardware requirements

Last updated: October 28th, 2022.

Platform: Class

Version: All Desktop Applications

 

Issue/Functionality:

Due to Zoom hardware requirements, some users on specific devices may find that they can no longer select and utilize a Virtual Background or the Blur background feature in Class. Users can still upload an image and select it, but the image will not appear as a virtual background. Zoom hardware requirements can be found at: https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

 

Workaround:

Users may want to consider their background surroundings before turning on their video feed.

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