Knowledge Base
Last updated: November 5th, 2021.
Platform: Windows
Version: 1.9.0
Issue: Certain issues are caused by the ZoomSDK. In those cases, we require logs from the ZoomSDK folder and not the Class Technologies folder. This will allow us to escalate the issue to Zoom directly for them to resolve the issue with their SDK
How To:
-
Click on your Windows start menu or search icon and type %appdata%
-
Navigate to the ZoomSDK folder
-
Go into the logs folder
-
Zip the latest log files that are during the time of your issue or send them individually in an email to support@class.com
Notes: These logs are only required when there are issues with the app that is fundamental to functionality such as lack of audio or video not displaying. These may be requested by support occasionally.
Contact our Support Team
Hours: Monday – Friday 9 am – 5 pm ET/CT/MT/PT | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide