Knowledge Base

Windows: Redistribute Visual C++ files for Class x64

Last updated: November 11th, 2022.

Platform: Windows

Version: 2.7.1+

Issue:

After updating Class to version 2.7.1, some users may be unable to launch Class or join sessions because their device’s C++ libraries don’t match the Class’s target architecture.

Workaround:

  1. Uninstall Class

apps and features

2. Navigate to Microsoft’s Redistribute Visual C++ Files download page.

3. Click the link for X64.

visual studio table

4. Run the installer.

microsoft redistribute visual C++ for Class

5. Reinstall Class from your organization’s download page, I.E., [SUBDOMAIN].class.com

download Class interface

Contact our Support Team

Open a Support CaseEmail Support Team

Hours: Monday – Friday 9 am – 5 pm ET/CT/MT/PT  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
Class Support Services Guide