Last updated: May 24, 2022.
Below is the workflow that learners will follow to log in to Class for the first time.
1.
Prior to joining Class sessions, learners will be shown the Learner Launch page, shown below. Learners may reach this page from a class invite email, a Class guest invite link, or from launching into their Class session from their LMS. In each of these cases, the launch page that is shown will be the same.
Learners have the option to launch the class in Class, download the app, or open the class in Zoom. Learners will select download the Class app. (Operating system requirement: Windows 10 and higher)
2.
Once downloaded, the EXE file will be saved to the Downloads folder. Open the EXE file to begin installing.
3.
Learners will be prompted to accept the terms in the license agreement before installing. Learners will be prompted to create a shortcut to the Class application on their desktop at the end of the installation.
4.
Upon the first time loading Class, the learner will be asked to sign in or join an existing class.
Troubleshooting Installation Issues
The Class Windows installer automatically installs any required Microsoft libraries that may be missing from your computer and will prompt you if further action is needed. However, there are some rare cases where the Microsoft libraries cannot be automatically installed or updated, resulting in an error. Please refer to the troubleshooting articles below for steps to resolve these errors:
Contact our Support Team
Support Number: 888-975-1112 | 24/7 End-user support | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide