Release Notes

Version 2.4.0 — May 26th, 2022


This release includes course templates, LMS integrations hub, an update to the Zoom SDK to v5.10.3, and various enhancements and bug fixes.

Chromebook users are currently required to update their Android Webviewer Version to 90+ in order to use the Class App. Any user on an unsupported version of the webviewer will receive an alert with a link to their update upon launching Class.



  • Instructors and TAs, students can annotate their screen while sharing to communicate better.
Course templates
  • An “Instructional Designer” role has been created, which can be assigned to users by the Administrators via the Admin Portal
  • Instructional Designers and Administrators will have access to a new Template Manager from the Class home screen. They will be able to access the course template library and can edit, share, reuse reusable learning designs and scale offerings across an organization.
LMS Integrations Hub
  • Class’ LMS Integrations Hub is now a part of the Admin Portal and provides instructional technologists and systems administrators with a self-service experience for managing LMS integrations
Whiteboard feature toggle
  • Administrators can toggle availability of the Whiteboard feature in Class sessions across the organization


  • Added helpful error text for the Android Webview out of date alert
  • Chromebook users are required to update to Webview version 90+ to ensure a stable experience in the app

  • Selecting ‘connect to support’ will open the webpage in an external browser for a more stable experience
  • Host instructors with active waiting rooms receive a toast to better monitor waiting room activity
  • Users submitting a technical problem to support have their name auto filled for more efficient response times
  • Updated bottom toolbar more menu styling to match other alerts
  • Whiteboard is now viewable in full screen to provide a better view of the board and any annotations that I or others make
Breakout rooms
  • Instructors and assistants will be able to move participants between breakout rooms even after they have already been created and opened
  • Instructor/TA can launch Whiteboard to breakout rooms
Share Files
  • Instructors and assistants can now share additional file types via the “Share Files” tool in Class. They will be able to upload and launch to participants, who will also be able to access and download the files themselves. These include:
    • .ppt
    • .pptx
    • .txt
    • .rtf
    • .csv
    • .xls
    • .xlsx
Email invitations
  • Updated the language in email invitations to be clearer and improved overall UI and format
  • UI/UX enhancements have been made to the Create New Class page, Share Files tool, and the All Breakout Rooms tab

Bug Fixes

Included below are the fixes that were made to address known issues or to improve the overall stability of the product.


  • Fixed an issue where students are unable to chat while proctored
  • Fixed an issue with a particular customer without a username, breakouts, privacy mode
  • Fixed an issue where all fields are blank when alt host edit a class
  • Fixed an issue where disabling gradebook in the admin panel did not disable gradebook
  • Fixed an issue where users couldn’t save a new class when system language settings were not english
  • Fixed an issue where class invite email picture is resized when viewing in outlook


  • Fixed an issue where whiteboard images would not appear for other users


  • Fixed an issue where classes created via LTI could not be launched

Teaching Tools:

  • Fixed an issue where exporting a poll as a .csv would download a .txt

Known Issues

Included below are the open issues that our team is actively working to address.


  • Chromebook user intermittently unable to see Browse the Web and Chat
  • Mac instructors can’t disable the video of chromebook students
  • Share File Image on Android is larger than the Activity Tab
  • Google cached credentials are not used for Class
  • Class name appears in meeting description field of meeting info panel
  • Meetings longer than two hours clear the chat
  • Instructors on pod5-uswest1 receive an error upon creating a course
  • Admit all button doesn’t give visual indication of being clicked
  • Disabling LMS in the Admin Settings does not remove it from the Class App
  • Newly promote instructors are unable to use dashboard / roster / attendance
  • Intermittently, creating classes on for individual days at the same time different days creates classes for the range of those dates
  • Unable to Sign-in Using Google with Gmail Account from Mac or Windows
  • Intermittently, the unverified icon does not appear in the sidebar
  • Intermittently, the absent student list is missing from the participant panel
  • Instructors that fail to add students to their roster due to insufficient Zoom permissions do not receive any kind of error feedback
  • Intermittently, teachers Enters Class as a Student with a Different Name
  • More Button in Breakout Rooms Unresponsive After Certain Triggers
  • Intermittently, instructors / TAs promoted during a Class do not see proctored students screens
  • Users with the same name cause issues within Class
  • Unable to create a class without a password even if one is not set in Zoom
  • Unable to open and view uploaded course files when Google is blocked
  • Acer Chromebooks proctor view screens are black screens
  • Student chromebook proctor views are blank
  • Instructor proctor view displays previous proctor screenshots


  • Labeling of breakout rooms for Japanese localized users is incorrect
  • Instructor titles on admin portal are mistranslated in japanese


    • Demo users adding students to roster receive an error
  • Student roles in the demo can launch breakout rooms
  • Opening the Agenda when the demo is set to ‘Corporate’ will throw an error



  • Certain LMS class owners do not become hosts when launching Class through LTI
  • Updating a users’ role in their LMS does not update that role in Class
  • The roster fails to load for classes created through LTI
  • Zoom Cloud Recording Links intermittently do not show up

Breakout rooms:

  • Host / co-host sidebar labels are hidden when breakout rooms are launched
  • Allow learners to Choose’ and ‘Allow learners to change rooms’ have the same behavior
  • Intermittently, breakout chats disappear after joining and leaving a breakout room



  • Whiteboard page creation will sometimes create duplicate page numbers
  • Font changes in Whiteboard don’t persist on Chromebook and Windows
  • Assistants can’t view students’ individual whiteboard pages
  • Intermittently, users’ last names are duplicated on their individual whiteboards
  • Intermittently, whiteboard presenter mode displays incorrect presenting user
  • Intermittently, whiteboard presenter mode is not centered on presenters’ drawing
  • Intermittently, users can’t view whiteboard drawings


Browse the web:

  • Browse the web: Some valid URLs fail as invalid


Vanilla zoom:

  • Intermittently, vanilla zoom users cannot be verified
  • Messages sent on vanilla Zoom chat are not displayed in the Class chat
  • In the all breakout rooms tab, rooms with only zoom users have a broken image icon
  • Unverified vanilla zoom users don’t routinely appear in the unverified sidebar section
  • Intermittently, unverified zoom users don’t appear as unverified in the video gallery
  • Vanilla zoom web sidebar polls and web pages have different UX for mac and windows
  • Vanilla zoom users only get access to the first web content that is shared
  • Zoom user sees blank page when instructor launches Browse the Web and Survey
  • Zoom users do not appear in Breakout Room tab
  • Verifying a zoom user that changes their name does not update the sidebar verification status
  • Zoom users sometimes get unverified when joining and leaving breakout rooms
  • Zoom users sometimes become unverified after opening the web sidebar

Contact our Support Team

Open a Support CaseEmail Support Team

Hours: Monday – Friday 9 am – 5 pm ET/CT/MT/PT  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
Class Support Services Guide