Release Notes

Version 2.9 —  December 22, 2022


This release includes several updates intended to improve the in-session user experience, some additional tools for admin users, updates to the product support tools, and various bug fixes.

The SDK version is version 5.12.8

Please Note: You must use your domain URL to update from v2.8, as the “Check for updates” flow will not allow updates. This bug is resolved in this release, V2.9


  • Admin users can now view basic information on scheduled Classes from the admin portal via the “Classes” page
  • Users now have the ability to test their audio and video settings from the application home screen
  • Users now have the ability to collapse the Front of Class and Class Sidebar regions of the app to increase the visible area of screen share and activity tabs
  • Users now have the ability to upload image and video attachments to support case submissions
  • Screen Recording sessions will now be stopped when a Breakout Room session is started in order to preserve the integrity of session recordings; host users will prompted to restart recording when rejoining the main session

Bug Fixes

Below are the high-priority bug fixes included in this release:

  • Resolved an issue where the Class attendance tool intermittently fails to record leave time for participants when the Class session ends before users leave
  • Resolved an issue where host/co-host labels disappear when Breakout Rooms are launched
  • Resolved an issue that was preventing the Class LTI tool from loading within an institution’s learning management system

Known Issues

  • In some cases, annotation placement is inaccurate
  • Participant screenshots do not show up when the participant joins the session after Proctor View has started
  • Users are intermittently unable to start screen sharing due to a SDK error
  • Users are losing microphone output intermittently when using headphones
  • Video tiles are intermittently showing black when a user’s camera is on
  • Intermittent issues with the “sync” button that exists on some external headsets
  • Mute all and clear reactions button in sidebar don’t work in demo class
  • Breakout Rooms are not sorted numerically
  • Course sessions in LTI can overlap the same date/time
  • Sidebar and gallery reactions inconsistent [all platforms]
  • “Delete” available for courses created by other instructors, not available for own courses
  • Chats missing from Breakout, but available in “All Messages”
  • No messaging in Class app for underpowered computers trying to use background images
  • Whiteboard Copy to clipboard as PNG does not work
  • Whiteboard Actions > Copy only works one time on an object
  • More than one of the same Whiteboard image (PNG) does not persist when switching between whiteboard pages
  • You Must Sign in with Registered Account to Join this Webinar
  • Creating a Class from Existing Meeting creates a new meeting not associated with the existing ID
  • Students are bypassing the waiting room despite Zoom and Class settings
  • Unable to open Google Course Kit assignments in Canvas
  • Zoom Recordings not showing in Moodle LTI
  • Students in Class are missing from Chat, Proctor, Participants Panel, Etc
  • Teaching tools launched in breakout rooms fail to relaunch if left open when breakout rooms are closed
  • Reflex method not supported in Android WebView
  • Co-Teachers cannot launch additional courses
  • Not having Host Permissions/Abilities when launching via Brightspace LTI

Contact our Support Team

Open a Support CaseEmail Support Team

Hours: Monday – Friday 9 am – 5 pm ET/CT/MT/PT  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
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