Overview
This release includes several updates intended to improve the in-session user experience, some additional tools for admin users, updates to the product support tools, and various bug fixes.
The SDK version is version 5.12.8
Please Note: You must use your domain URL to update from v2.8, as the “Check for updates” flow will not allow updates. This bug is resolved in this release, V2.9
Enhancements
- Admin users can now view basic information on scheduled Classes from the admin portal via the “Classes” page
- Users now have the ability to test their audio and video settings from the application home screen
- Users now have the ability to collapse the Front of Class and Class Sidebar regions of the app to increase the visible area of screen share and activity tabs
- Users now have the ability to upload image and video attachments to support case submissions
- Screen Recording sessions will now be stopped when a Breakout Room session is started in order to preserve the integrity of session recordings; host users will prompted to restart recording when rejoining the main session
Bug Fixes
Below are the high-priority bug fixes included in this release:
- Resolved an issue where the Class attendance tool intermittently fails to record leave time for participants when the Class session ends before users leave
- Resolved an issue where host/co-host labels disappear when Breakout Rooms are launched
- Resolved an issue that was preventing the Class LTI tool from loading within an institution’s learning management system
Known Issues
- In some cases, annotation placement is inaccurate
- Participant screenshots do not show up when the participant joins the session after Proctor View has started
- Users are intermittently unable to start screen sharing due to a SDK error
- Users are losing microphone output intermittently when using headphones
- Video tiles are intermittently showing black when a user’s camera is on
- Intermittent issues with the “sync” button that exists on some external headsets
- Mute all and clear reactions button in sidebar don’t work in demo class
- Breakout Rooms are not sorted numerically
- Course sessions in LTI can overlap the same date/time
- Sidebar and gallery reactions inconsistent [all platforms]
- “Delete” available for courses created by other instructors, not available for own courses
- Chats missing from Breakout, but available in “All Messages”
- No messaging in Class app for underpowered computers trying to use background images
- Whiteboard Copy to clipboard as PNG does not work
- Whiteboard Actions > Copy only works one time on an object
- More than one of the same Whiteboard image (PNG) does not persist when switching between whiteboard pages
- You Must Sign in with Registered Account to Join this Webinar
- Creating a Class from Existing Meeting creates a new meeting not associated with the existing ID
- Students are bypassing the waiting room despite Zoom and Class settings
- Unable to open Google Course Kit assignments in Canvas
- Zoom Recordings not showing in Moodle LTI
- Students in Class are missing from Chat, Proctor, Participants Panel, Etc
- Teaching tools launched in breakout rooms fail to relaunch if left open when breakout rooms are closed
- Reflex method not supported in Android WebView
- Co-Teachers cannot launch additional courses
- Not having Host Permissions/Abilities when launching via Brightspace LTI
Contact our Support Team
Hours: Monday – Friday 9 am – 5 pm ET/CT/MT/PT | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide