Tip: This report uses the user’s local computer time zone.

The Session attendance report provides an overview of when attendees joined and left sessions. It also gives you an idea of how long attendees were present in the session on average.

Tip: All attendees are counted. It doesn’t matter if they join from a browser or a phone.

If your sessions are used more than once, there is a report for each time it was used.

Select View report to see the full report. See when each participant joined and left the session. With this knowledge, check in with individual participants to see if they were having any technical issues or need a quick review of what was presented and discussed.

Tip: If a user’s First Join and Last Leave time state “Not Available”, the user attempted to join the Collaborate session and was unable to fully connect. Please refer the user to https://support.class.com/s/article/Collaborate-home-networking-troubleshooting-tips for further troubleshooting

View session attendance reports

Managers can view attendance reports for all sessions on their instance. Moderators can view Session attendance reports for only their own sessions. Administrators can export this data in a Printable view or in CSV format.

Tip: Moderators can view reports for their own sessions.

Manager view of reports

1. Log into the Scheduler as a manager, select Reports and Session reports to view the list of recent reports. If you don’t see any reports, use the Filter by to look by date range. Uses the user’s local computer time zone.
2. Find the report you want to view and select View Report.

Export and print reports

Download a printable version of the full report.

1. Find the report you want to download and select View report.

• Select Printable and print the page.
• The printable version of the report includes all participants for the date range selected. If you filter your report by user and select Printable, the printable version still shows all users.
• Select Export to CSV to export the report.
  • Tip: iPhone and iPad users should have Microsoft Excel installed on their device to view the report properly.

CSV export column names

Tip: This report uses the user’s local computer time zone.

• Name: Name of a unique attendee
• Username: Unique username of the attendee
  • Join in LMS: The UserName is the attendee’s unique student username in the LMS.
  • Guest link: The UserName is the same as the Name column because they are not joining as a student in an LMS.
• Role: Role of attendee
  • Moderator
  • Presenter
  • Participant
• AttendeeType: Type of attendee, did the attendee log in with their user account or join as a guest
• First Join: Date and time when the attendee first joined the session. Uses the user’s local computer time zone.
• Last Leave: Date and time when the attendee last left the session. Uses the user’s local computer time zone.
• Total time: The total time the attendee was in the session
• Joins: The number of times the attendee joined and/or reconnected to the session
  • Tip: A higher number of joins could mean the attendee was having connectivity issues

Filter reports

Use the search and filters to find the report you are looking for.

• By date range: From the Reports page, select Recent Reports or Reports In A Range from the Filter by menu. By default, recent reports from the last 30 days appear. Uses the user’s local computer time zone.
• By session name: From the Reports page, select Search Reports. Type the name of the session you are looking for.

Tip: Want to view a specific attendee? Open a report and select Search Report. Type the name of the attendee you are looking for.

Session ID

The Session ID in the report is a unique session identifier. It includes information Class Support can use to troubleshoot issues with the session.

1. Submit a case on Class Community and Support (available in English only)
2. Describe your issue in detail. The more detail the better.
3. Include these details in the description.

• Session identifier
• Session name
• Start and end date and times