Audio and video issues

If you are having issues with your audio or video, please check your session and browser settings.

• Are the audio or video controls on? A line through the icons means that a device is not enabled.
• Are you using the latest version of Safari? Update your browser.
• Does the browser have permission to access your camera and microphone?
  • Open the Safari Preferences menu and select Websites. Select Camera or Microphone. Find Collaborate in the list of Currently Open Websites and select Allow from the menu.
    
    

Audio set up with VoiceOver

Use the Tab key or VoiceOver cursor navigation keys to focus the Share Audio button. Press space to activate it. VoiceOver should announce that audio is shared.

If you are having issues with setting up your audio and view with VoiceOver, follow these steps:

1. Find the “My Settings” toggle button and press Spacebar to select it.
2. Find the “Audio and Video Settings” tab and press VO + Spacebar on it to select it.
3. Tab to and press Spacebar on the “Set Up My Camera and Microphone” button.
4. Press the Up and Down arrows to select the microphone you want to use.
5. VoiceOver announces “You sound great!” when Collaborate is receiving your audio. Press the Arrow keys to move to “Yes, it’s working” and press Enter.
6. Press the Up and Down arrows to select the camera you want to use.
7. VoiceOver announces “You look great!” when Collaborate is receiving your video. Press the Arrow keys to move to “Yes, it’s working” and press Enter.
8. Press VO + Spacebar on the “Close” button to close the dialog.

Audio notification issues

If you are having issues with your audio notifications, please check your Safari preferences. 

1. Open the Safari Preferences menu and select Websites.
2. Select Auto-Play.
3. Find the session in the list of Currently Open Websites.
4. Select Allow All Auto-Play from the menu. 

Browser notification issues

If you are having issues with your browser notifications, please check your session and browser settings.

• • Are browser notifications turned on in the session? Go to My Settings. Expand Notifications Settings and select Browser pop-up notification. Select Allow in the browser pop-up. Select Browser pop-up notification again, if you don’t see a green check mark.
  • Does the browser have permission to send notifications?
    • Open the Safari Preferences menu and select Websites. Select Notifications. Find the session in the list sites that have asked for permission and select Allow from the menu.

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