Best practices for best experience

• Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. If using Wifi, try to be as close to the router as possible. You can check the connection status for everyone in the session, including yourself.
  • More help troubleshooting network connection issues
• Close other programs. Close all programs and streaming services on your computer except for the browser you are using for your Collaborate session.
• Keep your browser current. Only use up-to-date Internet browsers that are supported by Class Collaborate.
• Limit video use. Use video during the session only when necessary.
• Use supported mobile browsers. If on a mobile device, use a supported mobile browser. For the best experience, use Safari on iOS devices and Chrome on Android devices.
• Use headphones. Cut down on the background noise by using headphones.
• Disable Adblockers. Browser Adblockers can turn off your audio and video and can cause buttons to not show up.

Make a strong impression

• Join the session early. Give yourself time to learn what you can and can’t do in the session. Start with the basics: add a profile picture and set up your audio and video. If you are presenting, make sure that you can share content. Practice using the tools.
• Be on time. If you can’t be early, be on time. Let the moderator know if you are going to be late or absent. Everyone can set notifications to alert them when someone has joined the session and may see who is joining when.
• Introduce yourself. Don’t assume everyone automatically recognizes your voice. State your name the first few times you speak. Let moderators know who is participating. Give everyone a chance to know you.
• Make eye contact. If you are sharing video, look at the camera and not the session. It may feel weird but it shows you are engaged in the session. If you need to multi-task during the session, shut your video off to avoid looking distracted.
• Mute yourself when not speaking. Nothing is more distracting than background noise. For example, typing or a private conversation. It can also give the impression that you aren’t paying attention. Learn how to turn your audio on and off.
• Be professional. You may be joining the session from somewhere private but you are not alone. You are face-to-face with your peers, instructors, and guest experts. Make a good impression. Participate. Don’t talk over someone. Raise your hand if there is no opening to speak. Type questions and feedback in the chat. Pick your best profile picture. Watch your mannerisms and facial expressions.
• Take an active part. Use the feedback feature and chat to show your engagement.

Sources

“Web Conferencing Etiquette: Top Tips.” – Adobe Connect User Community. N.p., n.d. Web. 11 Sept. 2015.

Warren, Gabriela. “How To Participate in Online Meetings.” About Tech. About.com, n.d. Web. 11 Sept. 2015.

“10 Commandments for a Successful Web Meeting.” Mega Meeting. N.p., n.d. Web. 11 Sept. 2015.