Class: Invalid Access Keys and Refresh Key Issues

Last updated: May 2nd, 2022.

Platform: Class

Version: All

Issue:

Users who have logged into multiple subdomains can experience issues logging into or interacting with meetings across domains. Interacting with multiple subdomains can cause incompatibility with the security tokens needed to verify your identity.

Common cases where an instructor would be logged into multiple subdomains:

  1. Instructors with access to Class sandbox and then their school/org gets their own Class install

  2. Demoing on multiple sandboxes

Workaround:

The solution is to log out of Class, log back in, and select the school you are trying to access.

Contact our Support Team

If you are an instructor or student, please contact your organization’s help desk for support with Class.
Your organization’s Class administrators may reach out to Class Support for further assistance.

Open a Support CaseEmail Support Team

Support Number: 888-975-1112 | 24/7 End-user support  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
Class Support Services Guide