Knowledge Base

Windows: White Screen When Opening App

Last updated: February 23rd, 2022.

Platform: Windows

Version: 1.9+

 

Issue: Some devices do not come with Edge WebView installed so our installer attempts to install it. If the WebView did not install due to our installer not having permissions to the AppData folder, you will need to download the WebView runtime and install it manually.

Workaround: Go to https://developer.microsoft.com/en-us/microsoft-edge/webview2/ and download the Evergreen Standalone Installer

Notes: We recommend users download the x86 installer as Class is 32-bit

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Support Number: 888-975-1112 | 24/7 End-user support  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
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