Support Services Guide

Standard Premium*
Communication in English
Email Support
Web Case Submission
Phone Support
Dedicated Customer Support Specialist
Individuals to Contact Support 1 3
Response SLA 72 hrs 24 hrs

*Additional Fee

Class Technologies will be closed on the following days:

January 1, 2021 – New Year’s Day
January 18, 2021 – MLK Day
May 31, 2021 – Memorial Day
July 5, 2021 – Independence Day
September 6, 2021 – Labor Day
November 25-26, 2021 – Thanksgiving
December 24, 2021 – Christmas
December 31, 2021 – New Year’s Eve

Hours: Monday – Friday 9 am – 5 pm ET/CT/MT/PT  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours