Support Services Guide

Standard

  • Free
  • 1 named contact from your institution to contact Class Customer Experience Team
  • Email/Web Case submission for questions, issues, feedback
  • Response SLA 72 hrs

Premium

  • Annual subscription
  • 3 named contacts from your institution to contact Class Customer Experience Team
  • Email/Web Case submission for questions, issues, feedback
  • Phone Support M-F 9AM – 5PM in your time zone (continental US)
  • Dedicated Customer Experience Specialist (CXS)
  • Access to community site (ticket tracking, knowledge base, support info)
  • Response SLA 24 hrs

Hours: Monday – Friday 9 am – 5 pm ET/CT/MT/PT  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours