Standard
- Free
- 1 named contact from your institution to contact Class Customer Experience Team
- Email/Web Case submission for questions, issues, feedback
- Response SLA 72 hrs
Premium
- Annual subscription
- 3 named contacts from your institution to contact Class Customer Experience Team
- Email/Web Case submission for questions, issues, feedback
- Phone Support M-F 9AM – 5PM in your time zone (continental US)
- Dedicated Customer Experience Specialist (CXS)
- Access to community site (ticket tracking, knowledge base, support info)
- Response SLA 24 hrs
Hours: Monday – Friday 9 am – 5 pm ET/CT/MT/PT | Premium SLA: 24 hours | Standard SLA: 72 hours