| Standard | Premium* | |
| Communication in English | ✓ | ✓ |
| Email Support | ✓ | ✓ |
| Web Case Submission | ✓ | ✓ |
| Phone Support | ✓ | |
| Dedicated Customer Support Specialist | ✓ | |
| Individuals to Contact Support | 1 | 3 |
| Response SLA | 72 hrs | 24 hrs |
*Additional Fee
Class Technologies will be closed on the following days:
January 1, 2021 – New Year’s Day
January 18, 2021 – MLK Day
May 31, 2021 – Memorial Day
July 5, 2021 – Independence Day
September 6, 2021 – Labor Day
November 25-26, 2021 – Thanksgiving
December 24, 2021 – Christmas
December 31, 2021 – New Year’s Eve
Hours: Monday – Friday 9 am – 5 pm ET/CT/MT/PT | Premium SLA: 24 hours | Standard SLA: 72 hours