Last updated: March 28th, 2022.
| Admin Roles | Instructional Roles | Participant Roles | Additional Cameras | Zoom User | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Admin | Instructional Designer | Instructor | Assistant | Unverified User | Student/Learner | Sign Language Camera | Class Camera | Instructor Camera | Participant | ||
| Toggle Assessments | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | |
| Toggle Assignments | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle Chat | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle Gradebook | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle LMS | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle Lose Focus Tracking | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle Polling | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle Proctoring | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle Syllabus | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle Invite emails | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle Office Hours | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle ability to join by meeting ID | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle Class on Web beta | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Update terminology for features and roles | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Toggle instructor-level ability to force authentication | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Add users | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | ||
| Edit users name, email, roles | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | |
| Delete users | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | |
| Create template | Not yet implemented | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | |
| Publish ANY template | Not yet implemented | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | |
| Unpublish ANY template | Not yet implemented | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | |
| Edit ANY template | Not yet implemented | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | |
| Delete ANY template | Not yet implemented | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | N/A | |
| Create class | Not yet implemented | Deny | Yes | Deny | Deny | Deny | Deny | Deny | Deny | N/A | |
| Create class with required authentication | Not yet implemented | Deny | Yes | Deny | Deny | Deny | Deny | Deny | Deny | N/A | |
| Mute/Unmute Audio | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Start/Stop Video | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Raise/Lower my Hand | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Deny | Deny | Yes | |
| Share Screen | Deny | Deny | Yes | Yes | Deny | If Enabled | If Enabled | Deny | Deny | If Enabled | |
| Configure Share Screen permissions | Deny | Deny | Yes - Host | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Record to Computer or Cloud | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Yes | |
| Leave Class | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Assign a new Host | Deny | Deny | Yes - Host | Deny | Deny | Deny | Deny | Deny | Deny | Deny | |
| End Class for All | Deny | Deny | Yes - Host | Deny | Deny | Deny | Deny | Deny | Deny | Deny | |
| General | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Alphabetical - First Name | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not Supported | |
| Alphabetical - Last Name | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not Supported | |
| Hand Raised | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not Supported | |
| Reactions | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Participation | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Unverified | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Configure Front of Room | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Gallery View | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Speaker View | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Configure Privacy Mode settings for participants (on/off for all or let participants choose) | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Turn on Privacy Mode for self (if enabled) | Deny | Deny | N/A | N/A | Yes | Yes | Yes | Yes | Yes | Not Supported | |
| Configure Videos per Screen | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not Supported | |
| Turn on Live Transcription | Deny | Deny | Yes - Host | Deny | Deny | Deny | Deny | Deny | Deny | Yes - Host | |
| Turn on closed captioning | Deny | Deny | Yes | If Enabled | Deny | If Enabled | If Enabled | Deny | Deny | If Enabled | |
| Input manual closed captioning | Deny | Deny | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | |
| Update closed captioning font size | Deny | Deny | If Enabled | If Enabled | Deny | If Enabled | If Enabled | Deny | Deny | If Enabled | |
| View Unverified Users | Deny | Deny | Yes | Yes | Yes | Deny | Yes | Yes | Yes | Yes | |
| Hear Unverified Users | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| View Verified Students | Deny | Deny | Yes | Yes | Deny | Yes | Yes | Yes | Yes | Yes | |
| View Instructors and Assistants | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| View Additional Cameras | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Pin Instructor | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Pin Assistant | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Pin Class Camera | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Pin Sign Language Camera | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Pin Instructor Camera | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Pin Student | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Yes | |
| Pin Self | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Pin Unverified | Deny | Deny | Yes | Yes | Deny | Yes | Deny | Deny | Deny | Yes | |
| Pin Under Instructor | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Yes | |
| Move to Podium | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Move to Front of Class | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Call On user with Raised Hand | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Lower Hand | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| (Ask to) Mute/Unmute another user | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| (Ask to) Start/Stop Video for another user | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Add Stars | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Remove Student | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Verify/Un-Verify User | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Change Role of User | Deny | Deny | Yes | Deny | Deny | Deny | Deny | Deny | Deny | Deny | |
| Set Camera | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Make Presenter | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Make Unverified user an Additional Camera | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| See Un-verified status | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| See Un-focused status | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| See Feedback status | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| See Hand Raised status | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| See Audio status | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| See Video status | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Mute/Unmute All Students | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Chat to Everyone | Deny | Deny | Yes | Yes | If Enabled | If Enabled | If Enabled | If Enabled | If Enabled | Not Supported | |
| Chat to Instructor | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not Supported | |
| Chat to Assistant | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not Supported | |
| Chat to Verified Student | Deny | Deny | Yes | Yes | If Enabled | If Enabled | If Enabled | If Enabled | If Enabled | Not Supported | |
| Chat to Unverified user | Deny | Deny | Yes | Yes | If Enabled | If Enabled | If Enabled | If Enabled | If Enabled | Not Supported | |
| Chat to my Breakout Room | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Not Supported | |
| Chat to any Breakout Room | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Set Screen Sharing permissions | Deny | Deny | Yes - Host | Deny | Deny | Deny | Deny | Deny | Deny | Deny | |
| Share Screen | Deny | Deny | Yes - Host | If Enabled | If Enabled | If Enabled | Deny | Deny | Deny | If Enabled | |
| Start New Share while someone is sharing | Deny | Deny | Yes - Host | If Enabled | If Enabled | If Enabled | Deny | Deny | Deny | If Enabled | |
| Set Annotations permissions | Deny | Deny | Yes - Host | Deny | Deny | Deny | Deny | Deny | Deny | Deny | |
| Annotate on my shared screen | Deny | Deny | Yes | Yes | Yes | Yes | Deny | Deny | Deny | Yes | |
| Annotate on someone else's shared screen | Deny | Deny | Not yet implemented | Not yet implemented | Not yet implemented | Not yet implemented | Not yet implemented | Not yet implemented | Not yet implemented | Yes | |
| Create Breakout Rooms | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Rename Breakout Rooms | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Assign users to Breakout Rooms | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Allow users to choose Breakout Rooms | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not yet implemented on Class | |
| Join any Breakout Room | Deny | Deny | Yes | Yes | If Enabled | If Enabled | If Enabled | Deny | Deny | Not yet implemented on Class | |
| Join a Breakout Room | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Deny | Deny | ||
| Move to another Breakout Room | Deny | Deny | Yes | Yes | Deny | Not yet implemented | Deny | Deny | Deny | Not yet implemented on Class | |
| Share Screen in Breakout Room | Deny | Deny | Yes - Host | Not yet implemented | Deny | Not yet implemented | Deny | Deny | Deny | Not yet implemented on Class | |
| Record in Breakout Room | Deny | Deny | Not yet implemented | Not yet implemented | Deny | Deny | Deny | Deny | Deny | Deny | |
| Leave Breakout Room | Deny | Deny | Yes | Yes | Yes | Yes | Yes | N/A | N/a | Yes | |
| Close all Breakout Rooms | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Reactions in Breakout Room | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Deny | Deny | Yes | |
| Raise Hand in Breakout Room | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Deny | Deny | Yes | |
| See Un-verified Status in Breakout Room | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| See Un-focused status in Breakout Room | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| See Feedback status in Breakout Room | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| See Hand Raised status in Breakout Room | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| See Audio status in Breakout Room | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| See Video status in Breakout Room | Deny | Deny | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Launch Teaching Tools to Breakout Room(s) | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Class Roster - Add Student | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Class Roster - Edit Student | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Class Roster - Delete Student | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Class Roster - Email Student | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Attendance - View Report | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Attendance - Download | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Gradebook - Configure report options | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Gradebook - View | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Gradebook - Search | Deny | Deny | Yes | Yes | Deny | Only for myself | Deny | Deny | Deny | Only for myself | |
| Gradebook - Export | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Dashboard - View | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Dashboard - Download | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| View Instructor Guides | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Upload Syllabus | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Choose Syllabus from Course Files | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Launch Syllabus | Deny | Deny | Yes | Yes | Deny | Only for myself | Deny | Deny | Deny | Only for myself | |
| Remove Syllabus | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Import Assignment | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Create New Assignment | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Launch Assignment | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Import Assignment | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Remove Assignment | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Create New Assessment/Quiz/Test | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Launch Assessment/Quiz/Test | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Import Assessment/Quiz/Test | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Create New Assessment/Quiz/Test | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Launch Assessment/Quiz/Test | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Remove Assessment/Quiz/Test | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Import Poll | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Create new Poll | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Launch Poll | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Remove Poll | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Add LMS | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Browse the Web - Add New Webpage | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Browse the Web - Edit | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Browse the Web - Delete | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Browse the Web - Launch | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Play Video - Add New Video | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Play Video - Edit existing video | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Play Video - Delete video | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Play Video - Launch | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Share Files - Add Google Doc | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Share Files - Add Files | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Share Files - Delete Files | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Share Files - Launch | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Can View and Download Reports | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Deny | |
| Initiate Proctor/Collaboration View | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Invite learners | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Receive invitation to Proctor/Collaboration View | Deny | Deny | N/A | N/A | Deny | Yes | Deny | Deny | Deny | Not Supported | |
| Retry or resend invitation to learner | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| End Proctor/Collaboration View for select or all learners | Deny | Deny | Yes | Yes | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Exit Proctor/Collaboration View as a learner | Deny | Deny | N/A | N/A | N/A | Yes | N/A | N/A | N/A | Not Supported | |
| Enable live closed captioning | Deny | Deny | Yes - Host | Deny | Deny | Deny | Deny | Deny | Deny | Not Supported | |
| Toggle on/off closed captioning for self | Deny | Deny | Yes | Yes | Deny | Yes - if enabled | Yes - if enabled | Yes - if enabled | Yes - if enabled | Yes - if enabled | |
Contact our Support Team
Support Number: 888-975-1112 | 24/7 End-user support | Premium SLA: 24 hours | Standard SLA: 72 hours
Class Support Services Guide