Class: Flickering Video

Last updated: February 13th, 2023.

Platform: Mac, Windows

Version: 2.10.2, 2.10.0

Issue/Functionality:

Sometimes a user’s video may flicker and behave abnormally during a Class session due to a bug in the Zoom SDK.

Workaround for Windows:

  1. While in a live Class session, navigate to Settings.
  2. Under the Video tab, deselect the option to Optimize video quality with de-noise.

Workaround for Mac:

  1. Navigate to Class Preferences by selecting Class from the menu bar.
  2. Under the Video tab, deselect the option to Optimize video quality with de-noise.

Contact our Support Team

Open a Support CaseEmail Support Team

Support Number: 888-975-1112 | 24/7 End-user support  |  Premium SLA: 24 hours  |  Standard SLA: 72 hours
Class Support Services Guide