A Day in the Life of an L&D Director: How One Leader Delivers Engaging, Scalable Training With Class

For today’s training and L&D leaders, the job goes far beyond scheduling webinars or checking boxes on compliance requirements. Learning and development directors are driving strategic initiatives that fuel employee growth, improve retention, and keep their organizations competitive.

But delivering high-impact training at scale, especially in a hybrid or global environment, comes with challenges. How do you ensure virtual sessions are just as engaging as in-person ones? How do you track participation, measure impact, and support real-time collaboration?

In this post, we follow a day in the life of Morgan, an L&D Director at a leading professional services firm, as she plans, delivers, and refines training and development programs using a suite of tools that work seamlessly together, including Class. Her day offers a window into how synchronous virtual learning—when done right—can transform the learner experience and drive measurable results.

8:00 a.m. – Morning prep aligning on priorities

Morgan starts the day by reviewing the training calendar and prepping for upcoming sessions. With new consultants onboarding and leadership workshops on the horizon, there’s a lot to juggle. But she doesn’t waste time chasing down spreadsheets or email threads.

Prior to Class, prepping for upcoming sessions was a lengthy process of manually checking on how each training group was progressing and making updates in multiple places, both for her own program management and inputting into the company LMS.

Since Class integrates with her company’s LMS, Morgan now has a real-time view of upcoming sessions, rosters, and facilitator assignments. With a few clicks, she checks registration status, reviews uploaded materials, and ensures everyone is prepared.

9:00 a.m. - Sync with the training team

Next, Morgan joins a virtual meeting with her training team. They discuss goals for the upcoming manager enablement workshop later that day and review interactive elements planned for the agenda. They review an updated communications workflow and upload it to the workshop’s persistent Class template. Morgan offers coaching in real time, helping to ensure a consistent and engaging experience across cohorts, regardless of the facilitator.

Prior to Class, this was another heavily manual process, both in organizing and updating training assets as well as ensuring all facilitators used the same course materials.

With Class, Morgan leverages pre-built session templates with embedded quizzes, polls, and breakout room configurations. This not only automates the materials, ensuring facilitators use consistent training assets, but it also allows for even quicker updates and coaching opportunities, helping Morgan and her team continuously improve together and stay nimble.

10:30 a.m. - Onboarding session kickoff

Morgan attends a live onboarding session across North America and Europe, which heavily relies on breakout rooms to connect new hires and ensure their first experience with the organization is a positive one. She wants to observe engagement levels and make sure the learning experience reflects the company’s culture.

Prior to Class, Morgan would have to join each breakout room separately, often disrupting the conversations and not understanding what was happening in the other rooms. She relied on anecdotal readouts from each room and the facilitators’ recollections of how sessions went.

Now, with Class, as the facilitator guides learners through multiple breakout room activities, Morgan has a bird’s-eye view of all rooms at once, including live transcripts. She sees who’s present, how engaged each group is via a real-time engagement gauge, and what’s happening in the moment, without ever leaving the main session. When she spots one group needing clarification, she seamlessly joins their room to provide support on the spot.

Noon - Analytics check

Over a quick lunch, Morgan pulls up the Class analytics dashboard to review data from the morning sessions.
Before Class, gaining insight into session effectiveness meant relying on facilitator feedback or rewatching full video recordings, usually one at a time and with limited visibility into engagement trends.

Now, with Class, Morgan gets a high-level view of all the sessions in minutes. She quickly identifies which segments drove the most interaction and where engagement dropped off. These insights help her pinpoint opportunities to coach facilitators, fine-tune content, and track the impact of recent changes.

2:00 p.m. - Leadership skills workshop

Morgan supports a live leadership development and manager enablement workshop catering to high-potential employees at her firm. The goal? Practice decision-making and communication in high-stakes customer scenarios.

Prior to Class, these workshops were actually just passive learning, one-directional lectures with no way to account for learner engagement from the mid-level managers outside of post-workshop feedback.

With Class, Morgan’s facilitators use whiteboard and annotation tools to create discussions, engage in real-world scenario role-plays in smaller breakout rooms, and leverage the power of polls and quizzes to make certain the mid-level managers are keeping pace with the material. And with the LMS integration, learner progress during the live session is automatically passed back to the LMS.

4:00 p.m. - Session follow-up and learner outreach

As the afternoon winds down, Morgan checks rosters from the day’s sessions to ensure everyone has what they need to continue learning, even if they couldn’t attend live.

Before Class, tracking attendance meant comparing spreadsheets with calendar invites, and follow-up was inconsistent at best. Learners who missed a session often had to wait for static recordings or summaries that lacked interaction.

With Class, everything is streamlined. Attendance is automatically tracked, and Morgan can instantly send each participant their session’s Interactive Playback—complete with preserved polls, shared files, persistent chat, and interactive browser views. For those who missed the live session, the experience is still engaging: they can interact with polls, submit assignments, and explore content at their own pace, almost as if they were there in real time.

5:30 PM - End-of-day recap and insights for leadership

Before wrapping up, Morgan takes a moment to review the day’s impact and plan for tomorrow. She wants to identify what’s working well and where to adjust future sessions.

Previously, this part of her job required piecing together facilitator notes, anecdotal comments, and manually compiling feedback, often long after the session ended.

Now, Morgan pulls up assignment results from the live sessions logged in the LMS, then dives into real-time engagement data collected throughout the day. She identifies moments of high participation, spots potential drop-offs, and notes which strategies are driving the strongest learner outcomes. These insights help her proactively flag at-risk learners and deliver meaningful updates to leadership backed by data, and not guesswork.

Take your impact further

Morgan has always been committed to improving the L&D experience at her firm, working long hours to support learners and drive results. But with Class, her effort goes further. Built specifically for live learning, Class replaces clunky workarounds and manual processes with a dynamic, data- and media-rich environment that empowers L&D leaders to scale engagement, track impact, and continuously improve.

With functionality like session templates, real-time analytics, interactive playback, and seamless session management through LMS integrations, Morgan spends less time on manual follow-up and more time implementing strategies that move the business forward.

Still relying on a standard web conferencing tool for training? See how Class compares. Discover the difference a purpose-built platform can make. Reach out to a Class expert today.