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The events of 2020 saw a massive migration of in-person learning to virtual learning environments. In the rush, many organizations discovered that what works in person doesn’t always work online and that the experience and effectiveness of training suffered as a result. In many cases, the human experiences of connection and community got left behind. However, with human-centered design, the right technology, and a new approach to content and facilitation, effective live training is possible. 

This infographic, based on the eBook, The New Rules of Engagement: The Guide to Human Experiences in Virtual Learning, provides you with seven strategies to take your virtual training to the next level.

Moving learning to a virtual environment doesn’t mean leaving the human experience behind. An intentional design that connects people to each other and to business outcomes can build communities and create a culture of learning.

1. Be intentional

Discover the purposeful ‘why’ that connects your learning experience to real-world outcomes.

  • What is the company’s vision for the future?
  • What skills do you need to realize this vision? 
  • Can learners develop these skills on their own or do they need help from others?
  • What changes are needed in your organizational culture?
  • How can employees understand and practice these changes?

2. Know your audience

Connect your ‘why’ to the needs of your learners.

  • Who are your learners?
  • What is their experience with learning?
  • What do they already know?
  • How, when, and where do they access learning?
  • What has worked in the past?

3. Provide opportunities for connection

Connect your learners to each other and to experts.

  • Dedicate time for small-group work and discussion
  • Promote inclusion through sharing diverse perspectives
  • Practice collaboration with team-based projects
  • Use managers and coaches to share wisdom and expertise

4. Make learning applicable

Ensure learning is relevant with easy transfer to real life.

5. Rethink facilitation

Move from instructor-led to learner-centered experiences.

  • Reduce time spent delivering content and focus on active learning
  • Design authentic activities and be prepared to support
  • Use leaders, managers, experts and peers to lead sessions

6. Provide an efficient learning environment

Make it easy for learners and facilitators to engage and collaborate.

7. Measure and improve

When setting goals, define clear performance indicators and gather reliable data.